Contact Us
Contact form
Before you contact us
You may find an instant answer in one of our policy pages:
- Shipping & Delivery Policy — estimated delivery times, tracking, customs
- Refund, Return & Exchange Policy — 30-day guarantee, how to return
- Terms & Conditions — order and payment terms
- Track Your Order — real-time shipment status
Common questions
My order hasn't arrived yet — what should I do?
Check your tracking link first (sent by email when your order was dispatched). If your order is beyond the estimated delivery window, email us at support@shinegaspro.com with your order number and we'll investigate immediately.
I see an unrecognised charge on my bank statement
Charges from our store will appear as SHINEGASPRO.COM or FISHING GEAR STORE on your statement. If you have any questions about a charge, please email us before contacting your bank — we can resolve it quickly.
I want to return my order
We offer a 30-day money-back guarantee. Email us at support@shinegaspro.com with your order number and we'll guide you through the process. Please do not send any items back without contacting us first.
I received a defective or incorrect item
We're sorry to hear that. Please email us within 7 days of delivery with your order number and photos of the issue. We'll arrange a free replacement or full refund at no extra cost.
Payment or dispute concern? If you have a question about a charge or are experiencing an issue with your order, please contact us directly at support@shinegaspro.com before initiating a chargeback with your bank. We resolve the vast majority of issues within 24–48 hours and are committed to making things right.